Privacy Policy

Effective Date: 8 October 2026

At Amysam Phone, accessible through amysamphone.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Your name
Email address
Phone number
Information submitted through contact or enquiry forms
Details about your mobile or internet preferences
Technical information such as IP address, browser type, device type, and operating system
Website usage information, including pages visited and interactions with our website

We only seek information that is reasonably relevant to providing or improving our website and services.

2. How We Collect Information

We may collect information when you:

Visit or browse our website
Submit a contact or enquiry form
Request information about mobile or internet plans
Communicate with us by phone or email
Interact with website features, cookies, or analytics tools

Where practical, we aim to explain why information is being collected at or before the time it is collected.

3. How We Use Your Information

We may use the information we collect to:

Respond to your enquiries
Provide information you request
Help you explore mobile and internet plan options
Improve our website and user experience
Monitor website performance and usage
Maintain website security
Communicate with you regarding your enquiry
Meet applicable legal or regulatory requirements

We will not use your personal information for unrelated purposes unless permitted or required by applicable law.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and analyse how visitors use the website.

Cookies may collect information such as browser type, device information, pages visited, and general website activity.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party services such as analytics, hosting, security, advertising, or website functionality providers.

These services may process certain information according to their own privacy policies and terms. Where personal information is shared with a third party, we take reasonable steps to ensure it is handled appropriately.

6. Mobile and Internet Plan Information

Amysam Phone may provide information, comparisons, or general guidance relating to mobile and internet plans.

Information submitted through our website may be used to respond to your enquiry or help you understand available options. We do not guarantee that every plan, price, promotion, availability, or offer displayed on the website will remain current.

You should confirm important plan details directly with the relevant provider before making a purchase or entering into an agreement.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

Provide requested information or services
Work with service providers supporting our website
Maintain website security and functionality
Comply with legal obligations
Protect our rights, users, or property

We do not sell personal information simply because you visit our website.

8. Overseas Disclosure

Some third-party technology, hosting, analytics, or service providers may operate outside Australia. As a result, information submitted through our website may potentially be processed or stored overseas.

Where applicable, we take reasonable steps to consider privacy and security requirements when engaging third-party providers.

9. Security of Your Information

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website or online transmission method can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through online forms or email.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve enquiries, maintain records, or meet legal obligations.

When information is no longer required, we may securely delete or de-identify it where appropriate.

11. Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or outdated.

Australian privacy guidance recognises a general right to request access to personal information, subject to applicable exceptions.

To make a request, contact us using the details below.

12. Privacy Complaints

If you believe your personal information has been handled incorrectly, you can contact us and explain your concern.

We will review your complaint and take reasonable steps to address it.

If you are not satisfied with our response, you may have the option to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

13. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly request unnecessary personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, remove the information.

14. Links to Other Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, privacy practices, or applicable requirements.

The updated version will be published on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to your information, or wish to raise a privacy concern, please contact us:

Website: amysamphone.com
Phone: +61 (1800) 389 694
Email: Info@amysamphone.com

We aim to respond to privacy enquiries within a reasonable timeframe.